BB
Quality Assurance Supervisor & Agent

age 16 years

Female

address Chișinău

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About me

I am a detail-oriented and analytical person, with a strong foundation in logic and problem-solving developed through my studies in a science-focused academic track. I enjoy checking, refining, and ensuring that everything runs smoothly — especially in fast-paced online environments where accuracy is key. I’m committed, communicative, and eager to contribute to improving both internal processes and the overall customer experience.

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TOP Skills

Customer service & client communication 3 years
Quality control & attention to detail 3 years
Operational & process management 3 years
Leadership & strategic planning 3 years
Event planning & coordination 3 years
Problem-solving & adaptability 3 years

Work experience

January 2022 - Present
3 years 4 months

CEO

Cozy Bee Crafts

Chișinău

Fast-learner Continuous improvement mindset Decision-making under pressure Time management & multitasking Team collaboration & task delegation Problem-solving & adaptability Event planning & coordination Customer service & client communication Quality control & attention to detail Operational & process management Leadership & strategic planning

-Founded and led a handmade toy company, overseeing all areas of operations from concept to delivery.
-Managed and optimized production workflows to ensure consistent quality and on-time order fulfillment.
-Personally ensured quality control of all products, developing internal quality standards.
-Represented the company at trade fairs and events, engaging directly with clients and increasing brand visibility.
-Handled all customer interactions, including complaints and inquiries, maintaining a 5-star satisfaction rate.
-Organized logistics, inventory, and supplier relations to ensure smooth business operations.
-Designed and implemented strategies to grow the customer base and retain loyal clients.
-Trained and coordinated temporary collaborators for events or large orders.
-Solved daily operational challenges through quick decision-making and a hands-on approach.
-Adapted business strategies based on market trends, customer feedback, and internal performance reviews.

Skills

Computer user skills Passionate Fast-learner

Languages

Romanian Native

Russian Medium

English Fluent

German Elementary

Turkish Elementary

Desired industry

Call Center / Back Office

Education: Student

Job preferences

Location

Remote

Working hours

Flexible

Pentru a vedea contactele candidatului este necesar să vă înregistrați și să achitați serviciul "Acces la baza de CV-uri".