32 years
Male
Chișinău
Pentru a vedea contactele candidatului este necesar să vă înregistrați și să achitați serviciul "Acces la baza de CV-uri".
About me
looking for a QA / PM role
TOP Skills
Work experience
June 2019 - Present
5 years 9 months
Software Analyst
Katoen Natie
Chișinău
Responsibilities
1) System Support and Issue Resolution:
• Actively troubleshoot and resolve issues reported by warehouse personnel related to the Warehouse Management System (WMS) and other integrated applications, such as RF Android and Styra.
• Prioritize and resolve process-blocking incidents promptly to minimize downtime.
• Coordinate with developers for database changes and perform authorized updates directly in the WMS.
2) Incident Management:
• Analyze, reproduce, and document non-blocking issues for the development team using Microsoft Azure.
• Prepare detailed incident reports and scenarios to facilitate efficient problem resolution.
3) Knowledge Base Development:
• Create and maintain knowledge articles for recurring issues to support team members and onboard new hires effectively.
• Monitor and analyze the frequency of recurring issues to identify trends.
4) Collaboration and Communication:
• Serve as a liaison between the warehouse operations team and developers, ensuring clear and efficient communication.
• Participate in HyperCare and knowledge transfer meetings, acquiring in-depth understanding of new WMS setups.
• Provide structured feedback and insights to improve processes.
5) Process Optimization and Reporting:
• Generate monthly reports to track recurring issues, highlight trends, and propose proactive solutions.
• Analyze work volumes and tasks to ensure higher productivity within an optimized work schedule.
6) Customer Service Excellence:
• Deliver clear and professional communication when resolving incidents, focusing on user-friendly solutions.
• Provide weekend support on a rotational basis, addressing urgent issues to maintain system functionality.
August 2018 - November 2018
4 months
Customer support manager
UPC Media
Chișinău
December 2017 - June 2018
7 months
Sales Manager
INXY Ltd
Chișinău
December 2015 - August 2017
1 year 9 months
Personal adviser
MBSG
Chișinău
Languages
Romanian Communication
Russian Fluent
English Communication
Desired industry
Education: Higher
Graduated in: 2015
USM
Faculty: Economics
Speciality: Finance & Bank
Job preferences
Location
Hybrid
Working hours
Full-time
Pentru a vedea contactele candidatului este necesar să vă înregistrați și să achitați serviciul "Acces la baza de CV-uri".