32 years
Male
Chișinău
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About me
Competent Customer Care Specialist with 3.2 years of experience in oversight of
Customer Support Service. Strategic in planning, implementing and
improving processes and standards that create opportunities to improve daily tasks.
TOP Skills
Work experience
June 2022 - January 2025
2 years 8 months
Customer Service Quality Specialist (QPM)
The Customization Group
Chișinău
- Investigated quality issues to identify root causes and raise
appropriate corrective action.
- Reacted quickly to reported quality issues, analysing faults quickly to
minimise operation downtime.
- Defined quality targets and monitored departmental activities and
KPIs to evaluate performance.
- Resolved customer complaints following guidelines and referred
complex inquiries to team leaders.
- Handled customer complaints, providing appropriate solutions to
guarantee positive outcomes.
November 2021 - June 2022
8 months
- Handled customer complaints, providing appropriate solutions to
guarantee positive outcomes.
- Listened actively to offer accurate information and best solution to
customer's needs.
- Advised customers on availability, pricing and location of products
- Applied conflict management to stressed and concerned customers.
- Managed customer support calls, chats, emails and support
ticketing system (Fresh Desk).
- Investigated and analysed causes of common customer issues,
communicating findings to management and suggesting corrective
action.
Skills
Languages
Romanian Fluent
Russian Native
English Communication
German Elementary
Desired industry
Education: Higher
Graduated in: 2016
USM (Moldova State University)
Faculty: Anthropology
Speciality: Anthropology / Sociology
Courses, trainings
Graduated in: 2018
Accounting course
Organizer: S.R.L “VANAR - COMERT”
Job preferences
Location
In-house
Working hours
Full-time
Чтобы открыть контактную информацию соискателя, нужно зарегистрироваться и оплатить услугу "Доступ к базе резюме".